The Pet Tree House - Where Pets Are Family Too : United Suspends New Bookings for Pets in Cargo After Loading 3 Dogs Onto Wrong Flights The Pet Tree House - Where Pets Are Family Too : United Suspends New Bookings for Pets in Cargo After Loading 3 Dogs Onto Wrong Flights

Saturday, March 24, 2018

United Suspends New Bookings for Pets in Cargo After Loading 3 Dogs Onto Wrong Flights

United Airlines is suspending new reservations for pets traveling in the cargo compartment after three dogs were loaded onto the wrong planes last week and a fourth died in an overhead bin.

United will honor reservations that have already been confirmed for PetSafe, its program for pets traveling in cargo, the airline said Tuesday. The suspension does not affect pets traveling with their owners in the cabin.

“We are conducting a thorough and systematic review of our program for pets that travel in the cargo compartment to make improvements that will ensure the best possible experience for our customers and their pets,” United spokeswoman Maggie Schmerin said in an emailed statement.

The airline said it would complete the review by May 1.

To read more on this story, click here: United Suspends New Bookings for Pets in Cargo After Loading 3 Dogs Onto Wrong Flights

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