The Pet Tree House - Where Pets Are Family Too : United Airlines Pauses Cargo-Hold Pet Transport After Missteps The Pet Tree House - Where Pets Are Family Too : United Airlines Pauses Cargo-Hold Pet Transport After Missteps

Saturday, March 24, 2018

United Airlines Pauses Cargo-Hold Pet Transport After Missteps

NEW YORK (Reuters) - United Airlines is halting the shipment of pets in airplane cargo holds while it studies improvements, the carrier said on Tuesday, after the death of a puppy and mistakes in handling other dogs last week sparked negative publicity.

"We are conducting a thorough and systematic review of our program for pets that travel in the cargo compartment to make improvements that will ensure the best possible experience for our customers and their pets," United said in a statement.

United did not give a date when it would resume the PetSafe transport program, but the carrier said it expects to complete its review by May 1.

The move does not affect travel for pets flying in-cabin.

United's decision follows incidents last week in which dogs were mistakenly sent to incorrect destinations.

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